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  • 1
    Language: English
    In: Journal of International Consumer Marketing, 08 June 2010, Vol.22(3), pp.227-243
    Description: The recent phenomenal growth in the number of Internet users has made China the largest Internet population in the world. While the market size of the country is still comparatively small, its growth remains promising due to the very low penetration rate. However, most foreign Internet companies...
    Subject(s): China Internet Market ; User Preference ; Internet Service Quality ; Word-of-Mouth Influence ; Perceived Globalness ; Consumer Ethnocentrism ; Importance Performance Analysis ; Business
    ISSN: 0896-1530
    E-ISSN: 1528-7068
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  • 2
    Language: English
    In: Journal of Operations Management, July 2012, Vol.30(5), pp.368-381
    Description: The ability of information technologies (ITs) to integrate activities and offerings across multiple channels offers a promising opportunity for retail firms to enhance their relationship with their customers and firm performance. Consumers value the flexibility to learn about the available offerings, complete their orders and obtain customer service across different channels in a convenient and integrated manner. Therefore, the retail industry has begun to use IT extensively to automate and integrate business processes across their traditional and online channels. This study examines the impacts of the use of IT by retail firms in integrating channel activities for selling to customers. Our research model argues that retail channel integration through IT should enhance the efficiency and innovation of a retail firm. In turn, these improvements should enhance their overall performance. We also propose that the environmental dynamism would moderate the effects of improvements in...
    Subject(s): Service Science ; Service Operations Management ; Retail Channel Integration ; Multichannel Retailing ; Service Delivery System ; Resource Complementarities ; Service Science ; Service Operations Management ; Retail Channel Integration ; Multichannel Retailing ; Service Delivery System ; Resource Complementarities ; Engineering ; Business
    ISSN: 0272-6963
    E-ISSN: 1873-1317
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  • 3
    Language: English
    In: Behaviour & Information Technology, 01 February 2015, Vol.34(2), pp.108-118
    Description: Web accessibility can help reduce the digital divide between persons with disabilities and the web by providing easy access to information on the Internet. Providing web accessibility can be an important element that manifests a firm's corporate social responsibility (CSR) and employees can...
    Subject(s): Corporate Social Responsibility ; Digital Divide ; Web Accessibility ; Moral Motives ; Psychological Needs ; Computer Science ; Psychology
    ISSN: 0144-929X
    E-ISSN: 1362-3001
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  • 4
    In: Journal of operations management, 2012, Vol.30(5), p.368
    ISSN: 0272-6963
    Source: wiso Wirtschaftswissenschaften (GBI-Genios Deutsche Wirtschaftsdatenbank GmbH) 〈img src="http://exlibris-pub.s3.amazonaws.com/wiso_logo.jpg" style="vertical-align:middle;margin-left:7px"〉
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  • 5
    Language: English
    In: Information Systems and e-Business Management, 2013, Vol.11(2), pp.189-210
    Description: Marketing stimuli such as free trial has been widely used to increase user acceptance and intention to purchase information services. Information technology (IT) acceptance theories, such as the technology acceptance model and the unified theory of acceptance and use of technology, have been widely used to explain information system (IS) usage. These theories, however, do not explicitly consider the effect of marketing stimuli that would influence and shape user beliefs, attitude and behavior towards the use and purchase of new IS/IT. Echoing calls for advancing knowledge in technology acceptance, we propose a theoretical model based on expectation conformation theory to investigate the effect of marketing stimuli in the form of free trial and price of using IS on consumers’ acceptance decision process. In this study, free trial of mobile newspaper is used as the research context. A survey sample of 192 responses is used to test the model. Results suggest that the trial experience has an impact on post-trial beliefs and attitude. Perceived fee also has an effect on the acceptance of the information service when the users need to pay for the service.
    Subject(s): Free trial purchase behavior ; Technology acceptance ; Decision process ; Expectation confirmation theory
    ISSN: 1617-9846
    E-ISSN: 1617-9854
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  • 6
    Language: English
    In: International Journal of Electronic Commerce, 01 April 2010, Vol.14(3), pp.35-62
    Description: Retailing firms operating in a hypercompetitive environment are increasingly leveraging a hybrid commerce strategy to reach their customers through both physical and virtual channels. This study seeks to better understand the aspects of physical...
    Subject(s): Customer Contact Model ; Hybrid Commerce Service-Delivery System ; Retail Channel Integration ; Service Science ; Services ; Value Co-Production ; Business
    ISSN: 1086-4415
    E-ISSN: 1557-9301
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  • 7
    Language: English
    In: Journal of Electronic Commerce Research, 2016, Vol.17(1), pp.1-21
    Description: Existing literature on the continued use and loyalty for social networking sites (SNSs) has mostly employed traditional information systems (IS) models (e.g., expectation-confirmation model of IS continuance) and has largely focused on individual difference factors (e.g., motivations and beliefs). Consequently, our understanding of the factors influencing users' continuance intention and loyalty remains incomplete , and extant studies are limited in offering specific and directly actionable guidance for SNS operators. Given the limitations present in existing literature, this study adopts a user-centric relational perspective to propose and empirically examine a theoretical model comprising user-to-user social influence, operator-to-user relational bonds, and satisfaction as antecedents of SNS user loyalty. Results based on survey data collected from 289 SNS users in China suggest that the relational antecedents either directly or indirectly influence SNS user loyalty to different extents....
    Subject(s): Studies ; Social Networks ; Brand Loyalty ; Theory ; Social Research ; Hypotheses ; Influence ; Experimental/Theoretical ; Telecommunications Systems & Internet Communications
    ISSN: 19389027
    E-ISSN: 15266133
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  • 8
    In: Behaviour & Information Technology, 2015, Vol.34(2), p.108
    Subject(s): Internet / Behinderte Arbeitskräfte / Information / Management
    ISSN: 0144-929X
    Source: wiso Sozialwissenschaften (GBI-Genios Deutsche Wirtschaftsdatenbank GmbH) 〈img src="http://exlibris-pub.s3.amazonaws.com/wiso_logo.jpg" style="vertical-align:middle;margin-left:7px"〉
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  • 9
    Language: English
    In: ACM SIGMIS Database: the DATABASE for Advances in Information Systems, 01 February 2018, Vol.49(1), pp.67-92
    Description: Given that IT innovations and their components as well as their characteristics can all be viewed as a stimulus, optimum stimulation level (OSL), a general personality trait that characterizes individuals' general need for stimulation, is a pertinent and important theoretical construct to information systems (IS) research. Despite its significance, OSL has remained seldom studied in the IS discipline. Its impact on individuals' responses in the interaction with IT innovations continues to be largely underexplored. Drawing on OSL theory, this study theorizes the positive effect of OSL on individuals' perceived ease of use (PEOU) and perceived usefulness (PU) of IT innovations. Leveraging the trait hierarchical model and building upon the literature on technology acceptance model (TAM), personal innovativeness in information technology (PIIT), computer self-efficacy (CSE), and OSL theory, this study further theorizes the mediating effects of IT domain-specific traits, namely, PIIT and CSE, on the effect of OSL on PEOU and PU. Analysis of survey data on 383 social networking site users validates the theorized relationships. This study contributes to IS research on personality traits and adds to the trait hierarchical model by theorizing and empirically validating the nomological network of OSL with PIIT and CSE. Moreover, it contributes to the literature on IT adoption and use by linking OSL to TAM constructs. It also advances OSL research by uncovering the influence mechanisms of OSL on PEOU and PU. Furthermore, this study provides a holistic understanding of the relationships among PIIT, CSE, and PEOU.
    Subject(s): Computer Self-Efficacy ; Optimum Stimulation Level Theory ; Personal Innovativeness in Information Technology ; Social Networking Site ; Technology Acceptance Model ; Trait Hierarchical Model ; Computer Science
    ISSN: 00950033
    E-ISSN: 2331-1622
    E-ISSN: 23311584
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  • 10
    Lexicon Article
    Lexicon Article
    2010
    ISSN: 1086-4415 
    In: International journal of electronic commerce, 2010, Vol.14(3), p.35
    Subject(s): Einzelhandel
    ISSN: 1086-4415
    Source: wiso Wirtschaftswissenschaften (GBI-Genios Deutsche Wirtschaftsdatenbank GmbH) 〈img src="http://exlibris-pub.s3.amazonaws.com/wiso_logo.jpg" style="vertical-align:middle;margin-left:7px"〉
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